Questar Bill Pay

Accessing Your Questar Account

Questar is a natural gas company with roots to the 1920s. The first accomplishment by the company was a pipeline completed in 19298 that connected Wyoming and Utah for the purpose of moving natural gas between the two states. The company expanded business over the years and today works in transportation, retail gas delivery and production. All retail services are provided through Questar Gas [+].

Questar Bill Pay Details

You are responsible for your Questar bill each month. The customer has a minimum of 15 to 20 days to make payment before a late charge is added to your account.

How to Pay Your Bill

  • By phone: Call 1-801-324-5111 or 1-800-323-5517 to make a payment by phone. Credit cards are accepted by phone, but there is a fee charged by a third-party company to process credit card payments. There is no mention of the company used by Questar bill pay.
  • By mail: Each month, your Questar bill pay statement includes a mailing address for payments. You can send your bill stub and payment to this address. If you want to send your payment by mail and you do not have the mailing envelope and bill stub, write your account number on a personal check and send to:

Questar Gas P.O. Box 45841 Salt Lake City, UT 84139

  • Online payments: Online payments are accepted via your online account [+]. You will have to pay a fee for using a credit card as Questar bill pay using an outside servicer for payment processing.

Types of Credit Cards Accepted by Questar Bill Pay

There is no mention of the third-party provider used to process credit card payments, so we’re unsure which credit cards are accepted. Most third-party payment processors will accept all major credit cards – though some choose not to accept American Express.

Finding Help to Pay your Questar Bill

Questar provides natural gas to customers in Utah, Wyoming and Idaho. Assistance programs [+] are available in each state. In Utah, customers can apply for the Home Energy Assistance Target Program or the Residential Energy Assistance through REACH. In Wyoming, Energy Share and LiHEAP are available. LiHEAP is also available in Idaho.

Penalties and Fees for Late Questar Bill Payments

Companies like Questar typically charge late payment fees, reconnect fees, disconnect fees and returned check fees. The security deposit for Questar is equal to the highest monthly fee for the previous 12 months. This means you may have to pay a security deposit higher than your monthly charges. Finance charges are charges as 1% of the past due amount. If you have a payment plan in place, you will pay the same fee. Other fees include:

  • Returned Checks: $20
  • Connection Fee: $30
  • After-Hours Connection: $100
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